Privacy Policy

Last updated: 9 July 2026

At Hear.You., your privacy is important. This Privacy Policy explains how your personal information is collected, used, stored and protected when you use this website or engage with Hear.You. services.

Hear.You. is committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is:

Andrea Klar
Hear.You.
Email: hello@letshearyou.com

2. Information We Collect

Personal information:

  • Name

  • Email address

  • Telephone number (if provided)

  • Appointment details

Information you choose to share - you may voluntarily provide information relating to:

  • Your emotional wellbeing

  • Mental health experiences

  • Personal relationships

  • Family circumstances

  • Life events

  • Goals for support

This information is considered ‘special category data’ under UK GDPR and receives additional protection.

Technical information - when you visit this website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies (where applicable)

3. How Your Information Is Used

Your information is used to:

  • Respond to your enquiry

  • Arrange appointments

  • Deliver Hear.You. sessions

  • Maintain accurate client records

  • Communicate regarding appointments

  • Meet legal and professional obligations

  • Improve website performance and user experience

Your information is never sold or shared for marketing purposes.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract (providing the agreed service)

  • Legitimate interests in operating Hear.You.

  • Compliance with legal obligations

Where special category data is processed, this is generally based on your explicit consent and, where appropriate, the provision of confidential wellbeing support.

5. Confidentiality

Everything you share during sessions is treated as confidential.

However, confidentiality may need to be limited if:

  • there is a serious risk of harm to yourself or another person;

  • there are safeguarding concerns involving a child or vulnerable adult;

  • disclosure is required by law or court order; or

  • there is a professional duty to share information to protect life or prevent serious harm.

Wherever possible, any disclosure will be discussed with you first.

6. Professional Supervision

To ensure safe and ethical practice, Andrea participates in regular professional supervision.

During supervision, anonymised information may occasionally be discussed to support safe practice. Your identity will not normally be disclosed unless there is a legal or safeguarding reason to do so.

7. How Your Information Is Stored

Reasonable technical and organisational measures are taken to keep your information secure.

Electronic records are stored using password-protected systems with appropriate security measures.

Only Andrea has routine access to identifiable client records unless disclosure is legally required.

8. How Long Information Is Kept

Client records are retained for seven years after your final session, unless a longer retention period is required by law.

After this period, records will be securely deleted or destroyed.

Enquiry emails that do not lead to ongoing work will normally be deleted within 12 months.

9. Online Sessions

Hear.You. provides online sessions using secure video conferencing platforms.

While reasonable steps are taken to protect confidentiality, no online communication can ever be guaranteed to be completely secure. Clients are encouraged to participate from a private location where they feel comfortable speaking openly.

10. Third-Party Services

Hear.You. uses trusted third-party providers to operate its services. These may include:

  • Acuity Scheduling (appointment booking)

  • Stripe (payment processing, where applicable)

  • Squarespace (website hosting)

  • Video conferencing software for online sessions

  • Email service providers

These providers have their own privacy policies governing how they process information.

11. Cookies

This website may use cookies to improve functionality, analyse website traffic and enhance your experience.

You can control cookie preferences through your browser settings.

12. Your Rights

Under UK GDPR you have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of information where appropriate;

  • request restriction of processing;

  • object to certain types of processing;

  • request transfer of your information where applicable; and

  • withdraw consent where consent is the lawful basis for processing.

Some rights may be limited where Hear.You. has legal or professional obligations to retain records.

13. Making a Complaint

If you have any concerns about how your personal information has been handled, please contact Andrea in the first instance.

If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO).

14. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or the operation of Hear.You. The most recent version will always be published on this website.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Andrea Klar
Hear.You.
Email: hello@letshearyou.com